ServicePilot ISM is a complete solution for monitoring the availability and performance of converged infrastructures. Through a user-friendly web interface, ServicePilot ISM collects key indicators and offers all the functions required for incident management, availability and performance analysis, capacity management and Service Level Agreement (SLA) control. 

 

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SUMMARY

SUMMARY

FEATURES

FEATURES

AVAILABILITY

AVAILABILITY

TESTING

TESTING

RESOURCES

RESOURCES

PROMOS

PROMOS

ServicePilot is ideal for enterprises and service providers that appreciate large-scale provisioning automation, a variety of supervision packages and fast implementation. The interface to third party solutions such as CRM and incident ticket management solutions among others, and the automatic distribution of reports in PDF format simplifies their daily operations.

Adapted to the entire IT System Department:

HELP DESK

  • Real-time monitoring
  • Alerts, Automatic actions
  • Maps, Impact matrix
  • Service views, Business priority
  • Event log

TECHNICAL EXPERTS

  • Dashboards by technology
  • Temporal analysis by Tops with calendar
  • Capacity planning
  • Indicators stored every minute

MANAGEMENT

  • Service forecast and IT management maps
  • Automatic PDF reporting
  • Service level management
  • Availability / performance views 

 

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