ServicePilot ISM is a complete solution for monitoring the availability and performance of converged infrastructures. Through a user-friendly web interface, ServicePilot ISM collects key indicators and offers all the functions required for incident management, availability and performance analysis, capacity management and Service Level Agreement (SLA) control.
ServicePilot is ideal for enterprises and service providers that appreciate large-scale provisioning automation, a variety of supervision packages and fast implementation. The interface to third party solutions such as CRM and incident ticket management solutions among others, and the automatic distribution of reports in PDF format simplifies their daily operations.
Adapted to the entire IT System Department:
- Real-time monitoring
- Alerts, Automatic actions
- Maps, Impact matrix
- Service views, Business priority
- Event log
- Dashboards by technology
- Temporal analysis by Tops with calendar
- Capacity planning
- Indicators stored every minute
- Service forecast and IT management maps
- Automatic PDF reporting
- Service level management
- Availability / performance views
- Standard Collectors: many collectors are available covering a variety of technologies including Storage Management Intiative Specification (Smi-S), SQL, SNMP, VoIP, TCP and HTTP.
- Monitoring templates: many monitoring templates are available including Key Performance Indicators (KPIs), detailed performance indicators, dashboards, PDF reports and predefined alert thresholds.
- Real-time interfaces: real-time interfaces allow you to create maps with more than 10 depth levels, correlation matrices and uptime pages.
- Big Data database: wizards via the graphical interface allow you to create and save widgets with simple queries in our Big Data non-SQL database.
- Performance Analysis: the performance analysis interfaces of your resources allow you to accelerate the incident resolution: dashboards by technology, performance analysis by Tops, graphs by the minute.
- Wizards: automatic dashboard and PDF report creation wizards allow you to quickly build and customize information.
- API to third-party solutions: native interfaces to third-party solutions including ServiceNow® and EasyVista™ among others.
- Notifications and Alerts: in order to help identify the real problems impacting the IT production, multi-criteria notification rules allow performance incidents to be easily prioritized across the entire IT system.
ServicePilot ISM as well as ServicePilot support and professional services are available globally.
For more information about ServicePilot or to learn how to purchase this solution, click the Request Info button above.
ServicePilot ISM r8.5 has been tested with:
- Avaya Aura® Communication Manager r6.3 - March 2015
ServicePilot ISM r8.3.1 has been tested with:
- Avaya Aura® Communication Manager r6.3 - March 2014
Note: Additional DevConnect Application Notes may be available for older releases of ServicePilot Technologies solutions and Avaya products. Please refer to the Search DevConnect Tested Solutions information in the About Avaya DevConnect menu for access to those materials.
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