Adaptive CTI Basic, an entry-level computer telephony integration (CTI) solution is supplied as a site-wide license and supports a maximum of 250 concurrent users. It is designed specifically to complement the functionality of Avaya small and medium enterprise products.

Adaptive CTI Basic works in both Terminal Services and Citrix environments, and provides onscreen call control, click-to-dial and presence features.

Adaptive CTI Professional is a fully-featured computer telephony integration (CTI) product that provides a simple but effective way to add computer telephony features to almost any software application. 

Adaptive CTI Professional is supplied with standard screen-pop macros for many popular applications including ACT!, Goldmine, Microsoft CRM and Salesforce.com.  Please consult with NMS for integration with a specific application.

Adaptive CTI Professional also includes a screen-pop macro editor providing a simple way to customize screen-pops.

A development interface, enabling specific features of Adaptive CTI Professional to be invoked programmatically from other applications, is also included with the solution.

Members of the NMS Adaptive sales team are experts at CTI integration and available to help create a working integration before purchase.  This service is free of charge.

SUMMARY

SUMMARY

FEATURES

FEATURES

AVAILABILITY

AVAILABILITY

TESTING

TESTING

RESOURCES

RESOURCES

PROMOS

PROMOS

Adaptive CTI Basic is a "Phone Manager” style application that can be used in Terminal Service and Citrix environments.

Adaptive CTI Professional offers fully-featured CTI integration which can be used to screen-pop to virtually any PC-based application.

Adaptive CTI Professional provides the following benefits:

  • Reduced call handling time through screen-pops.
  • Out-of-the-box screen-pops for many applications.
  • Ability to screen-pop non-standard applications.
  • Pre-sale screen-pop consultation and testing ensures your application WILL work before purchased.

 

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