dvsAnalytics' Encore suite is a recording and quality management solution for businesses that are using one or more Avaya telephony solutions. Encore, either VoIP or TDM, includes call recording, screen recording, quality management and analytics designed to improve performance and maintain compliance with HIPAA, PCI and more.

Businesses across all industries have become particularly excited about Encore's unique player and user-defined libraries and playlists, eCoaching™ which guarantees consistent coaching without manager intervention and eCapture™ which significantly expands the ability to retrieve certain types of recordings.

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SUMMARY

SUMMARY

FEATURES

FEATURES

AVAILABILITY

AVAILABILITY

TESTING

TESTING

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RESOURCES

PROMOS

PROMOS

dvsAnalytics' Encore solution includes call and screen recording, quality management and analytics software. In addition to reliable integrations with all major Avaya solutions, users are particularly excited about Encore's unique player with user-defined libraries and playlists, eCoaching™ which guarantees consistent coaching without manager intervention and eCapture's™ ability to gather information from the desktop which expands Encore's ability to search and retrieve recordings.

Encore's Avaya integration options are comprehensive. The solution operates with either TDM- or VoIP-based systems and can be configured on the trunk or station side. Also, because Encore licensing is concurrent, it can mirror the subscription/concurrent licensing model used for DMCC. And finally, Encore captures critical data from the Avaya systems, including ANI, DNIS, time, duration, call direction, call type, related calls and more.

For over 29 years, healthcare, public safety, financial and commmunication services entities, as well as contact centers in all industries have trusted dvsAnalytics' solutions for reliable computer telephony integrations and tools that leverage recordings to improve quality and achieve greater efficiency. Innovative solutions for modest investments and rapid implementations sum up why both resellers and customers embrace dvsAnalytics' Encore products.

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