dvsAnalytics delivers all-inclusive recording and quality management solutions to businesses that are using one or more Avaya telephony solutions. dvsAnalytics' Encore suite includes call and screen recording with a quality management engine that uniquely automates agent coaching assignments while also providing necessary tools to maintain compliance for HIPAA, PCI and more.
For over 29 years, healthcare, public safety, financial and communication services entities, as well as contact centers in all industries have trusted dvsAnalytics' solutions for reliable computer telephony integrations and tools that leverage recordings to improve quality and achieve greater efficiency. Innovative solutions for modest investments and rapid implementations sum up why both resellers and customers embrace dvsAnalytics' products.
dvsAnalytics' Encore call recording and analytics software provides users with recording, quality management and analytics tools that help improve performance and ensure complia...