ContactPro empowers agents to efficiently serve customers in today's demanding world of omni-channel communication. The state-of-the-art technology solution helps contact centers to leverage their existing Avaya infrastructure while decreasing contact center costs and increasing customer satisfaction. 

With a strong focus on new media functionality ContactPro defines a new method for integrated traditional Voice Contacts, Emails, Fax and Documents with modern Web and Smartphone Communication for any WebRTC, Chat, Assistant Browsing and File sharing, Online Presence, SMS/IM (text) and Social Media activities. Additionally the Web Supervisor Functions provide simple Reporting and full media control. 

ContactPro is a flexible, modular and customizable client-server solution for today's contact centers. The solution provides a unified interface for handling all inbound and outbound channels deployed by the contact center.

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SUMMARY

SUMMARY

FEATURES

FEATURES

AVAILABILITY

AVAILABILITY

TESTING

TESTING

RESOURCES

RESOURCES

PROMOS

PROMOS

Flexible, modern, configurable Client:

  • Voice, Email, Fax, White Mail, Outbound
  • WebRTC / VoiceVideo / Chat / Call Back / Assistant Browsing / File Share / Social Media
  • Any CRM Integration
  • Presence function 
  • Outbound campaign
  • Reporting / Dashboard, Montioring / Analytics webbased for all media
  • Supervisor apps (Bulk Skill Manager)
  • No media silo
  • Multi language support
  • Multi tenant support
  • No registration installation
  • .net or HTML5 Client

ContactPro Key Features:

  • Customer Journey and One-Point
  • Create your own desktop with multi Styles, Usage and Layouts
  • Embedded reporting, statistics and dashboard in real-time
  • Easy to deploy and configure, auto-update
  • ALL media channels including UC, Outbound and Web/Smartphone Communication
  • Multi-tenant and multi-language
  • Remote Agent and worklist concept
  • Integrates with any CRM system including Microsoft Dynamics®, Salesforce.com, SAP
  • Individual wallboard
  • Same look and feel when interfacing with different platforms
  • Easy integration with additional 3rd party applications 
  • The customer is the channel - give him the best agent

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