*** AMTELCO -- 2015 Avaya DevConnect Innovation Award Recipient ***
AMTELCO has been a leading provider of customized call center and attendant console innovations for more than 40 years. AMTELCO's primary focus is to design systems that offer cutting-edge technology, reduce labor costs and increase efficiencies. Today, AMTELCO's specialized call center and attendant console innovations are recognized throughout a variety of industries for improving customer service with straight-forward procedures and trouble-free system maintenance.
AMTELCO systems are used in healthcare, general businesses, education, call centers, telephone answering services and government.
Soft Agent provides customizable and intuitive call flow navigation that easily guides call center agents and console operators through every call.
Console, contact center, recording, directory assistance & automated clinical communication, greetings & appt reminders