*** AMTELCO -- 2015 Avaya DevConnect Innovation Award Recipient ***

AMTELCO has been a leading provider of customized call center and attendant console innovations for more than 40 years. AMTELCO's primary focus is to design systems that offer cutting-edge technology, reduce labor costs and increase efficiencies. Today, AMTELCO's specialized call center and attendant console innovations are recognized throughout a variety of industries for improving customer service with straight-forward procedures and trouble-free system maintenance.

AMTELCO systems are used in healthcare, general businesses, education, call centers, telephone answering services and government.

Solutions (2)

  • Soft Agent

    Soft Agent provides customizable and intuitive call flow navigation that easily guides call center agents and console operators through every call.

  • Genesis Intelligent Series

    Console, contact center, recording, directory assistance & automated clinical communication, greetings & appt reminders